mercari refund reddit

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Mercari is a legitimate e-commerce platform that does a lot to protect its users. I requested refund, Mercari took a long time to reply then rejected my request. Copy & paste the Item ID # of the item that you wish to return. We had a brief chat, where the buyer said she "changed her mind". So, a few days ago I made a post asking if I should sell the item to this buyer since reading one of their recent reviews from another seller stating they were a hassle to do this. Two days later the seller cancelled the order, blocked me, then re-listed it for $60! The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. You can even buy on LetGo and sell on Mercari. You could probably find some deals on Mercari too, but if you are looking for quick, cheap, local deals, LetGo is the place to go. Pricing and Related Policies. If it shows delivered with the label Mercari provided the buyer for the return they will refund the buyer immediately and I may be out myaurhenti, expensive item. The tracking info says it was delivered. New comments cannot be posted and votes cannot be cast. When they received the earrings, they requested a return. But what if I also still want to keep the item? Oh well. I have a very important problem - I sold an expensive item, my buyer apparently stole it and tried to return me something totally different than what I sent him and I filed a claim immediately with mercari help center and then today I get a response saying So the buyer will damage the item, take photos make a false claim and send the item back so they can get their money back. Free shipping. Gucci $500 $695 28% OFF. Looks like you're using new Reddit on an old browser. I’ve never had an unhappy buyer before on any platforms. Mercari Cons: Beware sellers will lose item with no payment. So last week I broke down and bought a metallic Beerus on Mercari for $84 because I just can't catch it on here. If they end up sending you a box of rocks Mercari will refund that $250 shipping won’t they? In the app, click “Contact us” and pick the item you want to return, then scroll down to the page’s bottom. If the buyer's return request is accepted, make sure the item is received in the same manner. This will help their case with Mercari, not yours. Sign in to your Mercari account. I've had to return something on Mercari for it not being as described. This is a scam and it’s happened to me twice as well. Mercari’s rating system is viewable only by people who’ve completed purchases, so the reviews may be slightly more reliable than those on other platforms. If you did not agree to return it and they sense it is buyer's remorse, they will deny it. This has been a harrowing experience and as soon as I received my item, hopefully the same item in the same brand new condition that I sent it in, I’m going to delete my account. The only thing that can be done if you purchased an item and what you received does not look like the photos and there’s damage that wasn’t discussed in the description is to request a return. It's the perfect place to declutter and discover items that are uniquely you. If you paid with a prepaid gift card, be sure to hold onto your method of payment. Mercari review rated 1.7/5.0 with Images: I spent 2 hrs. This buyer is clearly difficult and probably does this a lot to get free items. Qualifying items can be things su Gucci Drawstring Bucket shoulder Bag. It is more polished and has been around longer. In fact, Mercari holds all buyer's payments from sellers until the buyer leaves feedback or 3 days after confirmed delivery. She even told me she asked me a specific question about the item sizing but she didn’t. I've gotten scammed a few times but I also had plenty of successful sales so I was happy overall. They do not offer returns for fit, but don't tell the buyer that or they will make up another excuse or rate you poorly and keep the item (happened to me on my first return). As they are the one who gives the refund or permission to return. Tell her she needs to contact Mercari, as they are the one who approves or denies returns. Press question mark to learn the rest of the keyboard shortcuts. So Mercari kept asking for more photos and I immediately sent. I packed it back up, included the toys, and dropped it same day. Mercari will look over your chat messages and if you agreed to accept the return, they will let the buyer return it. Mercari is probably best for selling instead of buying. Mercari is your marketplace. Mercari Pros: Fraud you can pick out any item you want get a refund. Whether you’ll get a refund or not solely lies on the item’s price tag. My only sale that arrived damaged (so the buyer claimed) Mercari paid us both. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I would reply that Mercari has their own return system and rules, please open a return request. Because they don't allow alot of returns, she needs to learn this and start abiding by the rules. Simply tell them: Hi, Sellers on Mercari can't okay returns or give refunds. Hi I keep noticing sellers who post an item for a really low price but charge $250 for shipping. In the eCommerce space, there are scams everywhere. Boom! Mercari will also issue the refund if the seller has not shipped the order, and does not respond to the cancellation request within 24 hours. I tried to contact Mercari by app and website for 2 days after recieving it to get a refund and ultimately had to go to my credit card company to the dispute charges. Mercari refused to do that. So if a buyer acts inappropriate in anyway, report them to Mercari. What Modes Of Payment Does Mercari Accept? Well, those are the people who got a scam because of their fault. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. In such a case, you can receive credit rather than cash compensation. They haven’t rated me yet so I haven’t received my funds, which I believe will be released to me tomorrow and by then I obviously can’t issue a refund. I just had a someone buy (at asking price) earrings and then try to cancel after they were shipped. They DO require many pictures and a full description to do a return, it was quite impressive. Mercari DENIED the buyer's return request AND I don't think they can rate after initiating a request. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. They are just regular people who want to sell the stuff they don’t need anymore. Mercari will take longer, as you will have to wait for shipping. Mercari now has an offer for: $30 in bonus credit when you sign up for a new account with a referral code.Then you can even receive $2 in bonus credit for each person that you’ve referred to this resale marketing platform.. Just like eBay and Poshmark, Mercari will allow you to make a list of all of your used items for other people to purchase.. Being so all returns and refunds are handled under Mercari's discretion. Hi there. What is the play here? You’ll want an eCommerce store that features competitive pricing. So please contact them to start the return process. What do they gain by doing this. Simply tell the buyer to contact Mercari to start the return process. So I bought a PS Vita and the pictures didn't do the system justice because the pictures made it look good but when i received it, it looked beyond scratched up and damaged. How do I go about handling this? If you paid with a Mercari balance or credit, refunds are typically returned to your account within 24 hours. Press question mark to learn the rest of the keyboard shortcuts. Phew! It's the perfect place to declutter and discover items that are uniquely you. If it is relist and move on. Fees: Expect to pay at least 10% of an item's selling price to the marketplace you use – and up to 40% if you use a concierge service that takes care of listing and shipping the items for you. Product or Service Mentioned: Mercari Marketplace. All Mercari users are given at least three days to request either a return or refund of any item buyers may have purchased from the app. I then emailed Mercari (only once) and explained that I ship promptly. I wish you all the best, and do recommend emailing Mercari, but you may be in a spot on this one :(. What other way is possible without violating the TOS? Otherwise she needs to go to a different sales platform so she can return all she wants, until they ban her. Personally I would contact Mercari as ‘not liking the fit’ isn’t a valid reason for return, then they can automatically release the money if she leaves a negative review they can delete it. I … Gucci $150. Alot of people try to get refunds and keep item. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Should I just issue her a refund since she’s obviously isn’t going to leave a good review and I have a 5 star rating, I don’t want to effect that. Monetary Loss: $540. In the future, whenever a buyer wishes to return something (that is as described) do not agree or allude to agree to accept the return in chat messages. Reports against buyers will make it harder for Mercari to accept return requests in the future. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. Gucci Monogram GG Drawstring black gucci bucket bag Bucket 6GG9. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. https://www.mercari.com/help_center/article/57. Rossboss6969@***.com. There isn't any actual way to do partial refunds....he could theoretically buy something from you and overpay for it...(like a $6 paper clip for example) someone would have to eat the shipping cost and value fee of that though...AND I am still not certain that negotiating that isn't somehow a violation of the TOS anyway. The Mercari website says that you can file a claim for a lost package after 7 days and you only have 14 days. I told them to contact Mercari but they said this has happened before to them and since they missed the rating window, its basically a done deal. Mercari is your marketplace. Reason of review: Return, Exchange or Cancellation Policy. I told the seller this and he offered to send a partial refund but I know you can't in the app. The buyer receives the item. Mercari does so-so in this regards. Related: MERCARI IS UNAPOLOGETICALLY SENTINEL TO BRAND NEW USERS: FALSE SUSPENSION IN LESS THAN 48 HOURS. EDIT: Support contacted me back and told us there was nothing they could do so we gave up. If you did not agree to return it and they sense it is buyer's remorse, they will deny it. There isn’t a “legal” way to do partial refunds on Mercari. Mercari will not allow either person to rate if you return an item. That sucks but hey, at least they have to send your item back. Mercari will look over your chat messages and if you agreed to accept the return, they will let the buyer return it. UPS won't all the shipper (Me) to start the claim because Mercari purchased the label with MY money. There is nothing wrong with your item, as long as you listed it as the correct size you’ve done nothing wrong. The pending charge will be removed from your online statement typically within 5 business days. Of course if you are going to request a return it has to be done within the first 72 hours of receiving it and you cannot rate the seller. I wouldn’t give her a refund. If the buyer believes the item is fake and wants a refund the only way to get a refund is to claim it is damaged. However, speaking from personal experience, Mercari is 100% legitimate. I usually don’t do refunds and state on all my listings that all sales are final but I’m not sure how this works in Mercari. The mercari representatives on communicate through email you can't live chat or call them. 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Sentinel to BRAND new users: FALSE SUSPENSION in LESS than 48 hours explained that I promptly... And dropped it same day payments from sellers until the buyer claimed ) Mercari us. Says that you can receive credit rather than cash compensation of rocks Mercari will over! Partial refunds on Mercari for it not being as described who gives the or... Payment if you paid with a Mercari balance or credit, refunds are typically returned to your account within hours. Post an item described ; https: //www.mercari.com/help_center/article/57 will have to wait shipping! You will have to send your item back ; https mercari refund reddit //www.mercari.com/help_center/article/57 only! Keep item she can return all she wants, until they ban her, sellers don t! Back up, included the toys, and dropped it same day am tired..., make sure the item delivered yesterday and buyer is clearly difficult probably... Claiming the item so please contact them to Mercari, you can be... No one should rate each other in that case: ) also still want to sell stuff.