SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! If you hear two beeps, your value is low. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Credit card charges are processed immediately. You can also carry on one small piece of luggage and one personal item. There are three seating classes on the Victoria Clipper ferry. What happens if my transit benefit order will exceed the $300 cash balance limit? Caltrain. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. 877.878.8883. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Boarding starts 1 hour before your boat is scheduled to leave. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If the condition evaluates to false (.F. See the. All rights reserved. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). It still says my trip is in progress, any way to cancel this? We do not accept cash, checks or debit cards requiring a PIN. You have up to 6 months to spend down your balance, so you can load the funds. Once you set up Auto-Reload, we need to confirm your payment method is valid. If your card is registered, contact us so we can block your card from further use. No input is required. You will need to tag your card to a card reader or ticket machine to activate it. What should I do if my card is lost or stolen? On the cable car, the conductor carries a handheld card reader. The tag will not register if you place your device or card too low or high on the screen. You can load up to $300 on a Clipper card. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. This happens automatically, with no disruption in your ability to use Clipper. The card reader at Caltrain stations. You can use Clipper cards on all Bay Area transit agencies. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Select "Transit card" and "Add Clipper card". After your second tag, the card reader will display a message that your initial tag was refunded. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. For more information, please see our In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. As others have said, it's RFID interference with other cards that's likely the problem. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Please allow ample time in your schedule to check in required luggage. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' If you want to change your class of seating, you will need to reach out to our Reservations team. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Bicycles are stored on the outside deck subject to the elements. The reason for this has to do with how much space unused orders take on their computer system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. This is different in the phone environment. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Our departure times between Seattle and Victoria vary seasonally. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. 2,123 Reviews. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. We will send an email to confirm that you have updated information in your account. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Youth/Senior Cards. All rights reserved. In addition, we offer a full range of beverages options, including locally-distilled spirits. All Access Digital offer for just 99 cents! We notify customers 30 and 60 days before the expiration date of their payment card on file. Season Tickets. What Clipper services are available during the COVID-19 outbreak? Visit clippercard.com and buy online. You must apply for an RTC Clipper card in person at a participating transit agency. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Once youve activated your Auto-Reload, youll be able to see it in your account. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. No. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. New to Clipper? To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Proof of payment is required. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. I was charged the wrong fare. Phone: (213)-204-2900. When will I be charged for my Auto-Reload value? After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. 2020, Metropolitan Transportation Commission. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please have your vaccination card or a photo of it ready in the event you are asked to show it. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Clipper card pending passes cash value. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. 877.878.8883. Learn more about required travel documents. and our Use your Clipper card on all Bay Area transit systems, including Muni. Routes available between Seattle and Victoria. A little work up front helps you save money. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Yes. This site is protected by Google's invisible reCAPTCHA. What's the difference between cash value and BART high-value discount (HVD) tickets? Your session is about to expire due to inactivity. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. EMAIL US. RTC Card and Accessibility. This is just another barrier to transit: an opaque payment system. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. What if Im having trouble using my Clipper card at a bike share station? 2020, Metropolitan Transportation Commission. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. You will select your seats when making your booking and may choose between the lower or upper deck. Choose to stay logged in or to log out. Getting Started. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Log in to your account to add a Backup Payment method. Open the Clipper app and select the card you want to set up for Auto-Reload. The Salish Sea is world famous for observing a vast array of whales and sealife. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. HVD applies only to BART rides. Can I get a card at an airport? Keep your phone handy in case an inspector asks to see your fare. Registered cardholders can report lost, stolen or damaged cards and request replacements. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Should you want to change your booking in any capacity, a $15 USD fee will be charged. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. After we collect payment, we will send you an email confirming this. Skip the side navigation menu and go to the main content. 213-204-2900. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Will the toll lanes reduce traffic jams? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. What is the maximum amount of cash value I can load on my Clipper card? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. See the Google Pay How-To page for more details. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. The most you can load online at any one time is $255. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Clipper on your phone. It is charged for those who enter a station, ride a train, and then exit the same station. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. There is a 50 cent surcharge per trip for paper tickets. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. 2020, Metropolitan Transportation Commission. Please plan accordingly and allow sufficient time. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If you have an 8 ride pass, your rides will expire in 30 days. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you forget to tag off, thats the fare you will pay. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Clipper: Clipper is the all-in-one transit card for the Bay Area. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Clipper is a regional transit card that can be used on all transit in the Bay Area. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Key Clipper information translated to Spanish. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Log in to your account with the email address we have on file and provide an updated email address. After we collect payment, we will send you an email confirming this. Otherwise, you will be logged out automatically. What does it mean to pick up my value and why do I have to wait to do it? Choose to stay logged in or to log out. How long do I have to pick up the value before it expires? Correct, all reserved seating is located indoors and you will select your seats when booking your trip. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel.