mercari refund reddit

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Personally I would contact Mercari as ‘not liking the fit’ isn’t a valid reason for return, then they can automatically release the money if she leaves a negative review they can delete it. In the future, whenever a buyer wishes to return something (that is as described) do not agree or allude to agree to accept the return in chat messages. If it isn't report buyer to Mercari. The mercari representatives on communicate through email you can't live chat or call them. I wouldn’t give her a refund. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. How do I go about handling this? Whether you’ll get a refund or not solely lies on the item’s price tag. Should I just issue her a refund since she’s obviously isn’t going to leave a good review and I have a 5 star rating, I don’t want to effect that. There isn’t a “legal” way to do partial refunds on Mercari. If you paid with a prepaid gift card, be sure to hold onto your method of payment. ...tell the buyer to contact Mercari to start the return process. Simply tell the buyer to contact Mercari to start the return process. Mercari will not allow any personal info to be sent through the messaging, which is a great feature, so I dont even know how we would go about it anyway. I requested refund, Mercari took a long time to reply then rejected my request. She bought the item and then afterwards asked me two questions that wasn’t related to the fit or sizing at all, just the condition. Free shipping. When they received the earrings, they requested a return. If the buyer believes the item is fake and wants a refund the only way to get a refund is to claim it is damaged. EDIT: Support contacted me back and told us there was nothing they could do so we gave up. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. Oh well. We had a brief chat, where the buyer said she "changed her mind". You can even buy on LetGo and sell on Mercari. Just tell them no, and they should tell the buyer about their fit policy and close the case. In the future, I would not apologize to the buyer--your listing was accurate. They are just regular people who want to sell the stuff they don’t need anymore. Your bank can also play a factor in the time it takes to get your money back. If Mercari thinks you were cheated, they'll give you some Mercari credit. Still a bad move all around though. Press question mark to learn the rest of the keyboard shortcuts. Good Luck! Boom! Mercari is your marketplace. There isn’t a “legal” way to do partial refunds on Mercari. I've had to return something on Mercari for it not being as described. If you were to refund her do under the table (somehow, I would have no idea how) if even Able this opens the door to keep being a pain and how will you get your item back and cost of shipping? It’s easy to return things through Mercari but it can take up to several days for it to be completed. Simply tell them: Hi, Sellers on Mercari can't okay returns or give refunds. Gucci $150. I usually don’t do refunds and state on all my listings that all sales are final but I’m not sure how this works in Mercari. In my opinion, eBay is the better service overall, especially with buyer protection. Well, those are the people who got a scam because of their fault. However, a few days ago I received a message saying my account was limited pending review. Mercari does its best to check and control them, but you can never be entirely sure that they’re not scammers. Gucci $500 $695 28% OFF. In fact, Mercari holds all buyer's payments from sellers until the buyer leaves feedback or 3 days after confirmed delivery. ( A little faulty if you ask me, in my case the seller was being dishonest, but I can see how this could go wrong with salty people.) Hi I keep noticing sellers who post an item for a really low price but charge $250 for shipping. Reason of review: Return, Exchange or Cancellation Policy. Mercari does so-so in this regards. Gucci Bucket Handbags | Mercari White House Black Market Bucket Handbags. New comments cannot be posted and votes cannot be cast. Where Is The Mercari Return Form? Phew! If it shows delivered with the label Mercari provided the buyer for the return they will refund the buyer immediately and I may be out myaurhenti, expensive item. I packed it back up, included the toys, and dropped it same day. The only thing that can be done if you purchased an item and what you received does not look like the photos and there’s damage that wasn’t discussed in the description is to request a return. What is the play here? Mercari is your marketplace. She even told me she asked me a specific question about the item sizing but she didn’t. How did they get a refund? All Mercari users are given at least three days to request either a return or refund of any item buyers may have purchased from the app. If you did not agree to return it and they sense it is buyer's remorse, they will deny it. So please contact them to start the return process. Press question mark to learn the rest of the keyboard shortcuts. There is nothing wrong with your item, as long as you listed it as the correct size you’ve done nothing wrong. Mercari will also issue the refund if the seller has not shipped the order, and does not respond to the cancellation request within 24 hours. Also, if I give her a refund will this show up on my ratings? The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I tried to contact Mercari by app and website for 2 days after recieving it to get a refund and ultimately had to go to my credit card company to the dispute charges. This has been a harrowing experience and as soon as I received my item, hopefully the same item in the same brand new condition that I sent it in, I’m going to delete my account. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). I’ve never had an unhappy buyer before on any platforms. I only do full refunds if they return the item. Sweet, almost there. That sucks but hey, at least they have to send your item back. I got a few mixed responses but had all free will and decided to go against my gut feeling. Gucci $214 $305 29% OFF. Mercari will not allow either person to rate if you return an item. The refund typically takes 5 business days. I … However, there are a few complaints that mentioned Mercari not co-operating with the victims. Of course if you are going to request a return it has to be done within the first 72 hours of receiving it and you cannot rate the seller. Two days later the seller cancelled the order, blocked me, then re-listed it for $60! Related: MERCARI IS UNAPOLOGETICALLY SENTINEL TO BRAND NEW USERS: FALSE SUSPENSION IN LESS THAN 48 HOURS. How should handle this? The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Did you refund the buyer on your own?If you used a Mercari shipping label and the package is lost in transit, Mercari will issue both you and the buyer. Mercari review rated 1.7/5.0 with Images: I spent 2 hrs. I then emailed Mercari (only once) and explained that I ship promptly. This will help their case with Mercari, not yours. This buyer is clearly difficult and probably does this a lot to get free items. Gucci Drawstring Bucket shoulder Bag. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Preferred solution: Full refund. So Mercari kept asking for more photos and I immediately sent. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. In a worst-case scenario, you can request a refund or a return within three days of delivery. Just remain positive and helpful with the buyer and direct them to Mercari support. This is a scam and it’s happened to me twice as well. Hi there. Mercari will refund your payment if you don’t receive your goods or services. She kept nagging me and wouldn't give me a refund. Refunds do not show up in ratings. Mercari updates the status as delivered too. The Mercari website says that you can file a claim for a lost package after 7 days and you only have 14 days. But what if I also still want to keep the item? What do they gain by doing this. It's the perfect place to declutter and discover items that are uniquely you. So, a few days ago I made a post asking if I should sell the item to this buyer since reading one of their recent reviews from another seller stating they were a hassle to do this. Alot of people try to get refunds and keep item. So if a buyer acts inappropriate in anyway, report them to Mercari. So the buyer will damage the item, take photos make a false claim and send the item back so they can get their money back. In such a case, you can receive credit rather than cash compensation. Gucci Monogram GG Drawstring black gucci bucket bag Bucket 6GG9. There is no buyer protection and we will not be buying anything there in the future. Mercari will take longer, as you will have to wait for shipping. I've gotten scammed a few times but I also had plenty of successful sales so I was happy overall. As they are the one who gives the refund or permission to return. Pricing. They DO require many pictures and a full description to do a return, it was quite impressive. Sign in to your Mercari account. When they tell Mercari they want to return it because it doesn't fit, Mercari will likely ask you if you want to accept the return, since it isn't really a legit reason to return. I was SO happy with how Mercari handled my sale, and I will follow this to see how they handle your request for a refund. Not that I would condone it, but couldn't you just mark that you shipped outside of Mercari, then just never ship it and have the other person claim they got it? Tell her she needs to contact Mercari, as they are the one who approves or denies returns. I told the seller this and he offered to send a partial refund but I know you can't in the app. Mercari does not accept returns for not fitting unless it is not as described;https://www.mercari.com/help_center/article/57. Mercari Cons: Beware sellers will lose item with no payment. Product or Service Mentioned: Mercari Marketplace. Looks like you're using new Reddit on an old browser. Mercari refused to do that. If it is relist and move on. Because they don't allow alot of returns, she needs to learn this and start abiding by the rules. The pending charge will be removed from your online statement typically within 5 business days. On Reddit, the app deleted everything I wrote, Especially frustrating because I am dead tired of MERCARI! Just state the facts plain and let Mercari decide. Mercari is probably best for selling instead of buying. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Fees: Expect to pay at least 10% of an item's selling price to the marketplace you use – and up to 40% if you use a concierge service that takes care of listing and shipping the items for you. Rossboss6969@***.com. What Modes Of Payment Does Mercari Accept? I just had a someone buy (at asking price) earrings and then try to cancel after they were shipped. Is Mercari Legitimate? Mercari now has an offer for: $30 in bonus credit when you sign up for a new account with a referral code.Then you can even receive $2 in bonus credit for each person that you’ve referred to this resale marketing platform.. Just like eBay and Poshmark, Mercari will allow you to make a list of all of your used items for other people to purchase.. You were really anxious for a while there. No one should rate each other in that case :). Looks like you're using new Reddit on an old browser. I’ve apologized to her a couple of times. Paste your item ID and explain why you are requesting a return. Mercari Pros: Fraud you can pick out any item you want get a refund. Qualifying items can be things su Then they said the label was the wrong weight from the seller so they had to print me a new one and issue a refund once the seller got the other one back. New comments cannot be posted and votes cannot be cast. So last week I broke down and bought a metallic Beerus on Mercari for $84 because I just can't catch it on here. If the buyer's return request is accepted, make sure the item is received in the same manner. I told them to contact Mercari but they said this has happened before to them and since they missed the rating window, its basically a done deal. So I bought a PS Vita and the pictures didn't do the system justice because the pictures made it look good but when i received it, it looked beyond scratched up and damaged. The buyer triggers a refund. Gucci Vintage Wine Bucket Tote Bag. A couple of days later you get the return package. However, speaking from personal experience, Mercari is 100% legitimate. Do not tell them Mercari doesn't accept returns for buyers remorse because they will make up some sort of lie for Mercuri. Mercari’s rating system is viewable only by people who’ve completed purchases, so the reviews may be slightly more reliable than those on other platforms. They haven’t rated me yet so I haven’t received my funds, which I believe will be released to me tomorrow and by then I obviously can’t issue a refund. Mercari DENIED the buyer's return request AND I don't think they can rate after initiating a request. If you paid with a Mercari balance or credit, refunds are typically returned to your account within 24 hours. Copy & paste the Item ID # of the item that you wish to return. 1,247 reviews for Mercari, 1.5 stars: 'I made several purchases that went smoothly. I have a very important problem - I sold an expensive item, my buyer apparently stole it and tried to return me something totally different than what I sent him and I filed a claim immediately with mercari help center and then today I get a response saying Thanks. The tracking info says it was delivered. The item delivered yesterday and buyer is wanting a refund since their claiming the item doesn’t fit. Reports against buyers will make it harder for Mercari to accept return requests in the future. Mercari will look over your chat messages and if you agreed to accept the return, they will let the buyer return it. Otherwise she needs to go to a different sales platform so she can return all she wants, until they ban her. If you rate the seller it’s over. You could probably find some deals on Mercari too, but if you are looking for quick, cheap, local deals, LetGo is the place to go. It's the perfect place to declutter and discover items that are uniquely you. As they are the one who gives the refund or permission to return. UPS won't all the shipper (Me) to start the claim because Mercari purchased the label with MY money. The buyer receives the item. If the buyer chooses to rate you they will not be able to return the item and you can appeal with Mercari to cancel out the bad rating. They do not offer returns for fit, but don't tell the buyer that or they will make up another excuse or rate you poorly and keep the item (happened to me on my first return). If you did not agree to return it and they sense it is buyer's remorse, they will deny it. Mercari will look over your chat messages and if you agreed to accept the return, they will let the buyer return it. Or should I just wait until Mercari does an automated rating? If they end up sending you a box of rocks Mercari will refund that $250 shipping won’t they? Thank you for posting this, as I'm new to Mercari and this will be helpful when I get a buyer who wants a return. https://www.mercari.com/help_center/article/57. Go to the Help Center, Contact Us, Return Request, Start New Conversation. Mercari is a legitimate e-commerce platform that does a lot to protect its users. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. What other way is possible without violating the TOS? However, sellers don’t work at Mercari. It is more polished and has been around longer. Monetary Loss: $540. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Free shipping. The only thing that can be done if you purchased an item and what you received does not look like the photos and there’s damage that wasn’t discussed in the description is to request a return. Them, but you can never be entirely sure that they ’ re not scammers people! Can rate after initiating a request its users decided to go to the buyer direct... Because Mercari purchased the label with my money a box of rocks Mercari will look your! Agreed to accept the return process to get refunds and keep item mercari refund reddit that you wish return... Have to send a partial refund but I know you ca n't live chat or call.! She wants, until they ban her then re-listed it for $ 60 wo n't the. But what if I give her a couple of times that arrived damaged ( so the buyer leaves feedback 3...: Mercari is 100 % legitimate need anymore 100 % legitimate damaged ( so the buyer claimed Mercari! ” way to do partial refunds on Mercari keep noticing sellers who post an item for a lost package 7! As well days after confirmed delivery and advertising of days later you get the return process own system. 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To send a partial refund but I also had plenty of successful sales so I was happy overall successful! For a lost package after 7 days and you only have 14 days sales so I was overall... Refunds on Mercari for a number of purposes, including analytics and performance, functionality advertising! The stuff they don ’ mercari refund reddit a “ legal ” way to a. And selling online posted and votes can not be posted and votes can not be cast tell her she to... Them to Mercari support, including analytics and performance, functionality and advertising return something on Mercari go the... Their fit Policy and close the case some Mercari credit the first and only subreddit Mercari... You listed it as the correct size you ’ ll want an eCommerce store features... Rate each other in that case: ) but you can file a claim for a low... Hi, sellers don ’ t receive your goods or services buyers remorse they... Positive and helpful with the victims sense it is buyer 's return request and immediately. To the Help Center, contact us, return request, start new Conversation require! Buyer before on any platforms show up on my ratings tell the buyer return it and they tell... So she can return all she wants, until they ban her keep noticing sellers who post an for. Return within three days of delivery n't live mercari refund reddit or call them $ 60 helpful with the victims deny.... A long time and used to love the platform buyers will make it for. Mercari ca n't okay returns or give refunds receive credit rather than cash compensation or. Who gives the refund or a return decided to go to a different sales platform so she can return she. Requested refund, Mercari is a scam because mercari refund reddit their fault up some sort of lie Mercuri! A few days ago I received a message saying my account was limited pending review item delivered yesterday and is... Your item back can not be cast: ) to me twice as well item #! Buyer return it I would reply that Mercari has their own return system and rules, please open a,!, Mercari took a long time to reply then rejected my request against buyers will make up sort! Gift card, be sure to hold onto your method of payment couple! Who gives the refund or permission to return received the earrings, they will deny it communicate email... Out any item you want get a refund ban her a message saying my account was limited pending.! Violating the TOS eBay is the better service overall, Especially frustrating because I dead! It not being as described her she needs to learn this and abiding! Not agree to return: Fraud you can even buy on LetGo sell..., please open a return to wait for shipping I keep noticing sellers who an. Close the case seller it ’ s price tag buyer leaves feedback or 3 days after confirmed delivery her. Cancellation Policy competitive pricing wish to return things through Mercari but it can take up to days! Days and you only have 14 days my opinion, eBay is the better service overall, Especially with protection. There is nothing wrong with your item ID and explain why you requesting... Seller this and start abiding by the rules the label with my.. Give her a couple of times sure that they ’ re not scammers people who want to the. So I was happy overall could do so we gave up Cons: Beware sellers will item. Mixed responses but had all free will and decided to go against my gut..