Hello, My name is Robin. Release the Volume down key when you see Safe Mode. Press the Volume down key until ‘Yes — delete all user data’ is highlighted. The same thing goes even if you’re not sure that the phone got wet and here’s how you do it: Depending on how wet the port is, you may need to do this a couple more times just to make sure all water residue is absorbed and the connectors are dry. Any info with this issue would help. I can get the jack plug to go in, so it slow charges but that is it. No Power issue means the phone is totally unresponsive — no LED lights when charging, not making vibrate or sound notifications, not ringing when you … I used the wireless charger to charge at night. I recently had an upgrade to the Samsung S8 and twice now the charger jack plug has stopped going in to my phone to allow it to charge. i tried wiping the cache, but no help. Hello, my Samsung s6 + wont charge because power saving mode has been enabled, now the phone has totally run out of power and i cant turn it on to disable the the power saving mode. Not sure if i have a defective battery or if it could be anything else. I am just waiting for them to say there is actually a problem. Even if the phone hasn't experienced a splash, the charging cable may have. I saw Samsung’s commercial opening the Galaxy S8 from the box under water in a shark cage and then recording the sharks. hello. Period. Here’s how: Hopefully your phone will restart normally and you would be able to turn it off afterwards. I found some way to solve this problem. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7. There might be a culprit app to cause this issue and this can be tested by turning … Assuming there’s no sign of liquid damage, feel free to run your device in this mode and let it fully-charge its battery while in this environment. I bought a wireless charging port. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. Charge the phone without turning it back on. Having the same problem with the moisture detection. Took it to US cellular and went through the same questions and procedures. It only indicates that the device blocks charging via USB charging port to prevent shorting other components. It did not get wet and the phone cords are kept completely away from water. The Galaxy s8 is suppose to be waterproof right? It is trash; get it together Samsung. Try the steps we mentioned above to fix moisture detected error for Galaxy S8. We’re just starting to publish #GalaxyS8 issues and solutions so welcome to one of the first few posts for this device. However, through this method, you may be able to make your phone charge normally even if the warning pops up and here’s how you do it: Of course, you only have to do this method after making sure your phone doesn’t have any signs of liquid damage. We’ve seen threads about people getting a “moisture in charging port” message that won’t go away on their S8 and S8 Plus at the XDA Developers forum and Samsung’s support forum. I have owned the Galaxy S7 Edge, Galaxy S8 Plus, Galaxy S9 Plus, Galaxy S10 in the past, and am currently using the Note 10 Plus. Also try using a blow dryer at low heat to blow around and dry out the area. If that won’t help either, there must be a physical damage to the phone that needs fixing. — Cheryl. Tap on your Google ID email address if multiple accounts are setup. If you haven’t tried doing this procedure, here’s how it’s done: If nothing will change after a battery calibration, do a factory reset. — Meganborecky03 Solution: Hi Meganborecky03. Solution: Hi Vinnie. Usually when the warning “moisture detected” pops up, your phone won’t charge to prevent further damage and you will be advised to wait until the error won’t show up anymore. The phone will not charge in the wall, car, charging plate, or when hooked up to the computer. now it is shut down and doesnt get charge. Step 5: Reboot your Galaxy S8 in Safe Mode and charge. Back up data on the internal memory. When I’m in Iowa, the problem usually goes away (but not always). Stop here if the Liquid Damage Indicator is orange/red. Unplug the charger the turn the phone on again. Thank you. If you have any questions on the meaning of Galaxy S8 status icons and notification icons in Samsung Galaxy S8 and S8+, please let us know them in the comment box below. It is important that you check the Liquid Damage Indicator (LDI) of your phone to confirm that it doesn’t have any sort of liquid damage because if the LDI got tripped, then we don’t suggest you continue your troubleshooting as we may end up damaging your phone even more. Let it dry out for a few days and tried charging the phone, but it would not charge past 10%. My wife's Galaxy S5 G900A stopped charging last night. We are always open to your problems, questions and suggestions, so feel free to contact us by, . Dip the brush alcohol and gently clean the connectors. The problem may lie on their end. Additional Notes. I did a wet apply screen protector on the phone, now my phone won’t charge due to moisture detected error. I’ve tried to charge it for hours at a time and I’ve tried to let the battery completely drain out and it still will not charge. i had a complete replacement and the same thing has happened this morning. I was bugged by the moisture detected warning on all the above phones. I turned my phone off and turned it back on and it worked fine. Press the Volume down key until ‘Yes — delete all user data’ is highlighted. Mine was drained and switched off and when i charge it, it was making a vibration and showing a water drop sign with exclamation mark. I dont know what to do about this message. I took it to a store and the worker tried to blow out dust ect. — Cydney. Your Galaxy S8 will run only on apps that are already loaded when you boot it into … Forced Reboot / Soft Reset. Per another website I plugged my phone into the charger that error notification came up and then I restarted my phone with out unplugging the charger. Charging the smartphone while being completely turned off seems to somehow ignore the low-temperature notification and do a full charge without problems. I tried all the things they told me to do and still did not work. So, basically, what we did is made sure there’s no liquid damage in your phone and then we tried to bypass the warning to make your phone charge its battery and at the end, we did the reset to correct the problem. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. — Mitch. On the charge screen (which is constant atm because the phone thinks a USB lead is connected), next to the battery is a yellow warning triangle and a thermometer. Use a new USB charging … As far as I … Is it possible that you may have simply set screen brightness to the lowest setting? Charge the battery with the device turned off Apparently, this works for many Samsung Galaxy S8 users out there. Sometimes when I have the phone plugged in the battery still drains. Boot in safe mode. 2020 Samsung Galaxy S8 - S10 Series, Note 8 - 9 Series and A8/A8+ support water and dust resistance of IP68 level. It’s been sitting on my desk all morning and all of a sudden I get the error message about moisture in the charging port. To ensure that you’ll get an icon notification for SMS, you have to enable Allow notifications option under Advanced settings of the Messenger app. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off. Step 2: Make sure the charger and the cable are dry as well, Step 3: Make sure the Liquid Damage Indicator isn’t tripped. I think it is a hardware or software error and for a phone that cost as much as the S8 this is ridiculous. With that said, usually this error occurs when you are charging your phone while the phone is off. I bought a wireless charger and it worked fine to charge it. Otherwise, just stay away from Maximum Power Saving mode at this time until we can find more information about this problem. Had my phone 12 days. Before we move on to our troubleshooting, if you are looking for a solution to a different problem, then drop by our, as we’ve already addressed a lot of issues with this phone. I hope this troubleshooting guide can help you. The phone is now flat and when I put it on charge it comes up with a circle with a lightening bolt inisde. If the first workaround won’t work, try using third party camera apps. If the device is covered by a replacement warranty, we suggest that you demand for a new phone instead of going through repair. Hey guys had this problem myself and after months of playing around with it I found a solution. But rest assured we read every message we receive. — Xxkimberlyxx08. In my case the problem was that the cellphone was only slow charging, and a yellow triangle with an exclamation mark was appearing at the bottom when charging the battery. Another good thing to do in this case is to try using another messaging app. There is no debris or anything in the charger jack plug or the phone so im at a loss Please help i am a nurse and need my phone and find it unacceptable to have this problem happen again. If Samsung S8 wireless charging not working, try using a different charger. Are there any other solutions? But…I don’t know what other sounds I’m turning off by doing so. It will still give you that message. By the way, you may continue to get this error over and over, even if your phone have not come near any water in days. Thanks. I ordered another wireless charger that was a lot cheaper than a insurance claim but I’m wondering, is this a common issue? Once my phone came back on everything was fine. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options). With water present in the port, if you end up putting your Galaxy Note 8 or S8 on charge, the device can potentially short circuit/damage itself. Solution: Hi Storm. We often run the phone in safe mode when troubleshooting applications-related issues as all third-party apps will be temporarily disabled while the phone is in that environment. Safe Mode Boot. If you are in the United States, you’re out of luck since it’s illegal to take a picture using a digital camera or smartphone without the shutter sounding off. No way was I going to chance damaging this phone. Any suggestions on how I can get this problem fixed so this phone isn’t a paperweight????? If the problem remains regardless of the messaging app, contact your carrier. Tried everything still happening. About 2 weeks ago my Samsung S8pluse displayed a warning sign and a water drop pointing to the charger; however I have never exposed my phone to water. Here’s a low tech solution, take a Q-Tip and clean around the charging USB port to make sure it’s completely dry and dust free. Look into the port in your charger to see if there’s moist and do the same thing as you did in the first step to dry it up. Not charging and coming up with moisture in port warning for past 5 days. From the looks of it, I would say there's moisture detected in the charging port. Send it in for repair or replacement. You’ll want to click on Storage. The Galaxy S7 and S7 Edge were the first Samsung phones featuring IP68 rating. Samsung Galaxy S8 Reset There might be a problem with the software, which is the cause of your Galaxy S8 not charging when plugged in. When that happens it’ll restart and then it shows a charge of somewhere in the 90% range. Also regarding my comment below I just did a system update yesterday. I have had my Galaxy 8 only 3 months. i called tmobile and they are replacing my phone. If that won’t work though, simply wait until the drains the battery. If it doesn’t charge the smartphone, you have a big problem. When I got home from work I turned it off and it shows a gray battery and then a yellow triangle with exclamation point. Please help me!! Error message Moisture detected. Assuming there’s no liquid damage and the USB port is dry, it’s clear at this point that the problem is with the firmware. Samsung s8+ noy charging past 0% in Other Smartphones 30-10-2019; My Samsung A70 screen only sleeps when charging, keeps saying that the USB is connected then disconnected. Wooohoooo! I also can't turn the phone on unless I go to Recovery and reboot the system that way. This error message usually shows up if the system detects moisture or water in the USB charging port. Thank you! — Vinnie. Now, for your main problem (well It’s not really a problem), you don’t have to worry at all. Safe mode will display in the bottom left corner of the screen. It’s still working but the charging port says moisture detected and it will not charge. Please Help Thanks! When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options). Wanted to turn off camera “click.” Have done so by muting system sounds. This is causing me to lose my mind! 1. make sure the cord wasn’t the wrong way up (mine can fit either way and it’s a subtle difference) 2. reset the wall socket (some times it seemed to trigger some sort of surge protection in the socket too) 3. when it charges long enough to show you the battery icon with the water droplet pointing to the USB connector, then it has enough juice if you move quickly to unplug it and do #2 (Volume plus power button at the same time and plug it in). Once in there, look for the messaging app and tap it. last night i turned on max power saving. When “SAMSUNG” appears on the screen, release the Power key. You can charge the phone if you plug in the charger as you turn it on, but who the hell wants to do that all the time with an $700 phone. I tried ringing the phone and trying to answer it by swinging across, but that doesn’t work. Make sure the charging cable is inserted securely and that it is not being obstructed by your phone case. But assuming it’s dry and no signs of water in the port, then check the USB cable. I can load it into recovery mode and it shows the screen fine. Try wiping the cache first and observe how messaging works. Odds are that we have already provided a solution to your problem so make sure you find issues that are similar with yours and use the solutions we suggested. Also your instructions for trying to reset the USB settings were not very clear nor helpful. Now I did it and it’s back to working. so I waited 3 hours and it still wouldn’t charge. It’s ridiculous! My phone charing port got wet I dried it and I waited a hour like I was told and it charged but I disconected it to charge it somewhere else and it didnt charge enymore it said mostire detected and i waited a hour to charge it agian and it charged but I couldn’t disconected cuz it won’t charge until a hour agian. Samsung equipped Galaxy S8 and S8+ with a humidity/moisture sensor to detect moisture buildup in the charging port. Press Power button to select and start the master reset. No more samsung!!! i only ever use the charger that was supplied and it worked fine for 2 weeks, then stopped. Continue reading below as this might help you. To avoid this from happening, Samsung has included a moisture sensor on the S8 and Note 8’s USB-C port. my phone never been close to water. in Other Smartphones 16-09-2019; Samsung S8+ - Overheat warning when charging though device does not feel warm/hot in Other Smartphones 10-01-2019 Can you give me a list? Check the Liquid Damage Indicatorto see if liquid exposure may be more extensive on the inside of the phone. Please help. I have a new Galaxy S8 and I’m not receiving text notifications at all when the screen is unlocked or when it is locked. After time my phone would only charge in the car or to my laptop. Desperate now. So rubbish for a water resistant phone. USB Port should be clean Restart phone with charge cable in and it will charge until disconnected. I did it and it shows the screen fine the things they told me get! Proof protection, do some little Google search i text him all the time ) and random friends the.! “ Samsung ” appears on notification panel last update date: Nov 19 days and charging. Between water resistance on Galaxy S8 that has “ slow charging: make sure charger is connected! Obstructed by your phone while the phone starts to vibrate, let of. Phone will not charge the charging cable may have simply set screen brightness to the caution sign and resistant... 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